TERMS OF SALES
ARTICLE 1: PREAMBLE
Any order in respect of a product appearing in the on-line shop of the website http://www.lovingstoneparis.com/ (hereinafter the "Site") implies the consultation and the prior acceptance of the present general conditions Of sale. The click of validation of the order implies a full acceptance of the present as well as the obligation to pay said order.
Lovingstone Paris, a limited liability company (RCS Paris B 752 807 917 - intracommunity VAT n ° FR 48 330 160 367, located at 10 rue de Penthièvre in Paris 75008) (hereinafter referred to as Lovingstone), hereby Sale of jewelery (hereinafter the "Product (s)"), the list of which, the main characteristics and the price are mentioned on the Site (hereinafter the "Site").
The customer (hereinafter referred to as the "Customer") is a natural person acting exclusively within the strict
Needs, having full capacity to contract, who is about to place an order for
On which he has taken the necessary steps to obtain information and to obtain all the necessary information enabling him to
Knowledge of the precise characteristics of the Products, if necessary by consulting
These general conditions of sale (hereinafter "General Conditions of Sale" or "GSC") govern the sale
Of the Products offered by Lovingstone, under the condition precedent of confirmation of the availability of the Products
Selected by the Customer, as well as the actual payment of their price online.
The Customer accepts, without restriction or reservation, all the stipulations stipulated in the present Terms and Conditions, the legal notices as well as the Site which together constitute, in an indivisible way, the terms of the agreement of the parties.
In case of inconsistency, these GCS will take precedence.
ARTICLE 2: GENERAL PROVISIONS
Article 2.1: ADRESS
The Customer may contact Lovingstone at the following addresses:
Address: LOVINGSTONE PARIS SARL
10, rue de Penthièvre
75008 Paris - France
Article 2.2: ORIGIN CERTIFICATES
All precious stones and metals that Lovinsgtone book are supplied with a certificate of authenticity that describes their
Characteristics and has a unique reference number
Despite all the care and diligence of Lovinsgtone in selecting the Products, Lovinsgtone can not issue certificates of authenticity insofar as the Products are not examined by an independent body. Lovingstone can not be held liable under any circumstances.
ARTICLE 3: ORDER
Article 3.1: AWARD OF ORDER
The Customer wishing to place an order must first identify himself on the Site by providing the following information:
- Names and first names
- E-mail adress
- Billing and delivery address
Then, and on the basis of the Products offered by Lovingstone on the Site, the Customer chooses the Product (s)
Placing an order, selecting it in its basket (hereinafter "the Order").
Before validating its Order, Lovingstone summarizes in a clear and comprehensible way the information
The essential characteristics of the Product and their price.
The Customer must then accept without reserve the present GTC and validate the tab "Order with obligation to pay".
The Customer acknowledges having read the nature, the destination and the characteristics of the Products offered by
Lovingstone, and to have solicited and obtained the information and / or, as the case may be, the authorizations necessary to pass his Order validly and knowingly.
The Products offered for sale by Lovingstone may be accompanied, in their description appearing on the Site,
Of a photograph which is not likely to affect the validity of the sale in the case of a minimal difference and / or not
The Product delivered. All efforts are made by Lovingstone to ensure the accuracy of the information
Presented on the Site but may be modified at any time by the latter, in particular as a function of the
Changes in its sources of supply; For this reason, any order will be effective only after
Formal acceptance by Lovingstone.
After the validation of the order and payment of the price by the Customer, Lovinsgtone will send by e-mail to the address
Indicated by the Customer at the time of placing the Order, a confirmation of it.
Once the Order has been confirmed and settled, no modification will be admissible and NO Product will
Be added or subtracted from the latter, the settlement being the final and final acceptance of the Order.
Article 3.2: UNAVAILABILITY OF THE PRODUCT
In case of unavailability of all or part of the Order, Lovingstone will notify the Customer within 24 hours.
In such a case, the unavailable Product (s) will then be ordered by Lovingstone from its supplier,
And the Customer will be delivered within approximately four (4) weeks of 45 calendar days from the notification by Lovingstone of the unavailability in question. In case of absolute unavailability
Of a Product (s) ordered by the Customer - for which Lovingstone can not provide within one
The Order will then be deemed to be null and void in respect of the Product (s) struck by such
Unavailability, and Lovingstone undertakes, at the Customer's request, at the latest within thirty (30) days from the date
Of the Order, to:
- or to the reimbursement of the entire amount paid by the Client in respect of the Unavailable Product (s);
- or to the granting of a credit corresponding to the amount (s) of the Product (s) unavailable.
The Customer to whom the above-mentioned choice has been proposed by Lovingstone shall give its opinion within forty-eight (48)
Hours, failing which restitution will be made in the form of a refund.
The reimbursement and / or the aforesaid are free of charge and the Customer acknowledges that these are worth full reparation of his possible prejudice.
Article 3.3: EXECUTION OF THE ORDER
3.3.1. Place and delivery time
Lovingstone delivers the Products ordered to the delivery address mentioned by the Customer at his Order, in
The limit of the geographical areas mentioned on the Site and / or the catalog.
Upon confirmation of the order by Lovingstone, the Products ordered will be shipped to the Customer
Within three (3) business days. This delay is liable to lag in the event of an event or fact of a third party
Attributable to Lovingstone.
Lovingstone disclaims any liability for damage to the Products after delivery to the Customer,
Or to any person entrusted by the latter to receive the Order.
3.3.2. Receipt of Order by Customer
The Customer agrees to receive the Order, either in person or through another person to whom this
A written mandate, and to facilitate the mission of the carrier, in particular by indicating (at the time of
All necessary data for the proper routing of the Order to the intended address (in particular
By transmitting any access codes, additional addresses and more).
The Customer shall notify the carrier (or any other person responsible for the delivery of the Products)
Any traces of shock or deterioration on the packaging or the Product received and, where applicable, to refuse the latter only
In the event that the Product is damaged.
In such a case, a new identical Product will be sent free of charge to the Customer who has complied with the procedure described
In the "Non-Conforming Product" section of these T & Cs. The exchange of any Product declared, a posteriori, damaged during the
Without any reserve being issued on receipt of the parcel, can not be taken over.
In such a case, the Client will do his business to apply directly to the carrier, to claim compensation from
Which he shall have the right due to the deterioration of the Products sustained during transport.
Any delay in delivery that would be due to a breach of the Customer's contractual obligations, in particular
Mentioned above, or results either from an unforeseeable and insurmountable fact of a third party or from a case of force majeure
Give rise to any compensation.
In case of delay or loss of the package, an inquiry will be opened with the carrier. In any case, the registers
(Or any other person entrusted with the delivery of the Order) will be binding and, in the event of any
The declarations and documents produced by the Client, shall prevail.
ARTICLE 4: INCIDENTS - CLAIMS
Article 4.1: ABSENCE OF DELIVERY
The Customer must submit, by registered letter with acknowledgment of receipt addressed to Lovingstone, any related claims
To an absence of delivery, as soon as possible.
Lovingstone must make this claim at the following address: LOVINGSTONE PARIS,
10 rue de Penthièvre - 75008 Paris.
In any event, the registers of the carrier (or any other person entrusted with the delivery of the order) shall
And, in case of discrepancy with the declarations and documents produced by the Client, will prevail.
In the event that a Customer persists in claiming that he has not received his Order at the address
Validation of it on the Site, its claim may be taken into account, under the
Sovereign Lovingstone, on the express condition of being accompanied by:
- a declaration on honor drawn up and signed by the consumer concerned,
- accompanied by:
- on the one hand, a double-sided copy of his identity card;
- and, on the other hand, an attestation on the honor written and signed by a third party with whom the Customer has no relationship, alliance, subordination or community of interests (the attestation Of the third party must also be accompanied by his identity document).
The claim shall not be processed until the Customer has complied with the said terms and conditions,
Contractual and legal deadlines.
Article 4.2: NON-COMPLIANT PRODUCT
The Customer must ensure that the Products delivered to him correspond to his Order and are in good condition.
The refund or exchange of a Non-Conforming Product is subject to the following conditions:
- Any non-conformity or deterioration of a Product must imperatively be indicated on the delivery note presented
By the carrier, in the form of "handwritten reserves" accompanied by the signature of the Customer.
- Customer must confirm this non-conformity by sending Lovingstone a registered mail with request
Notification of claims, within 48 hours.
- Any complaint relating to a product, whatever its nature, must imperatively be detailed and indicate
Clearly the reasons for dissatisfaction.
- Products deemed to be non-compliant by the Customer must be stored by the Client in a suitable place in order to
To enable Lovingstone, as the case may be, to come to the conclusion of the alleged non-conformity.
If the merits of the claim are acknowledged, the Client will be offered:
- to obtain full reimbursement of the price actually paid for the non-compliant order;
- or to benefit from a credit corresponding to the amount (s) of the Non-Conforming Product (s) and valid on any
New order for a period of two (2) months.
The above proposal is final; The Customer acknowledges that it constitutes full compensation for any
Constitutes the limiting ceiling expressly agreed between the parties.
Shipment costs shall be borne by Lovingstone, except where it proves that the product does not correspond to the
Declaration of origin made by the Customer when validating the Online Order, on the Site.
In case of an abusive claim, Lovingstone reserves the right to refuse any subsequent order.
Customer who files a claim alleging non-compliance may withdraw it at any time, as long as the Products
Have not been returned and / or recovered to / by Lovingstone, or by any person authorized by it. Any withdrawal of
Claim is final and makes it impossible to file a claim for the same Product.
ARTICLE 5: PRICES
Article 5.1: PRICES
The prices of the Products are those in effect on the day the order is placed. All prices and all sums
To which reference is made in the present General Terms and Conditions and on the Site, are in euros, all taxes included and
The cost of delivery is indicated on the Site.
Lovingstone reserves the right to modify its prices at any time, provided, however, that the price shown on the
Site during the Order will be the only one applicable to the Customer.
It is the Client's responsibility to safeguard, by whatever means he deems appropriate, the data relating to the transaction
(In particular by printing them or recording them on a medium of their choice).
Article 5.2: TERMS OF PAYMENT
The payment of the orders is done by credit card exclusively and according to the modalities envisaged on the Site.
Only the types of credit card mentioned on the Site are accepted by Lovingstone.
ARTICLE 6: RIGHT OF RETRACTION
Article 6.1: RIGHT OF RETRACTION
The Customer shall have the right to withdraw without giving reasons within fourteen (14) days of
Receipt of the Products by the Customer.
To exercise the right of withdrawal, the Customer must notify its decision to withdraw either:
- an unambiguous statement (eg letter sent by post, fax or e-mail).
- the model of the withdrawal form present on the Site; Lovinsgtone shall then transmit to the Customer, without delay, an acknowledgment of receipt of the retraction on a durable medium (for example, by e-mail). "
Article 6.2: EFFECTS OF RETRACTATION
In the event of exercise of the right of withdrawal, Lovinsgtone shall reimburse all payments received, including
Delivery (with the exception of any additional costs arising from the Customer's choice, if
Delivery other than the less expensive standard delivery mode proposed Lovinsgtone) without undue delay and,
In any case, not later than fourteen (14) days from the date on which the applicant is informed of the decision
Withdrawal from the Client.
Lovinsgtone reserves the right to postpone reimbursement until recovery of the Products or at least when
The Customer will have provided proof of the shipment of the Products.
The direct costs of returning the goods are the Client's expense. The Customer agrees to use at least the same method of sending
Than that used by Lovingstone for the delivery of the Product, failing which the Customer shall be held liable
In the event of loss / damage to the Product. In any event, Lovinsgtone recommends that the Client
(Declared value by Post, UPS, Chronopost).
The reimbursement shall be effected by the same means of payment as the Customer has used for the
Unless the Customer expressly agrees to use another means of payment and to the extent
Reimbursement does not incur any costs for the Customer.
Returns of the Goods will not be accepted by the Aggregate and will only be refunded if:
- The aforementioned procedure is respected;
- The Products are returned complete (original of the certificate provided if it is the case, accessories, case, notices ...), in
Perfect condition and accompanied by the original invoice of purchase. Products that are incomplete, damaged, damaged, or
Manipulations other than those necessary to establish the nature, characteristics and proper functioning of these
Products will not be taken back.
The exercise of the right of withdrawal automatically terminates any accessory contract without charge for the Client other
Than those mentioned above.
Finally, Products which have been customized (engraving, other ...) at the Customer's request can not be
refunded or exchanged.
ARTICLE 7: WARRANTIES
Article 7.1: CONTRACTUAL WARRANTIES
Lovinsgtone warrants that the Products delivered comply with the nature and characteristics mentioned on the Site
As well as the French legislation in force at the time of the Order.
The Products are warranted against defects for two (2) years under the conditions set out in articles 1641 of
Civil Code (hidden defect) and - if applicable - L.211-4 of the Consumer Code, unless the defect results
- Of an abnormal use or not in conformity with the recommendations specified on the Site s;
- Normal wear or aging;
- An accidental event or, more generally, an external cause (such as the intervention of any unauthorized third party on the Product).
In addition, the costs of returning the Products remain entirely at the Client's expense.
ARTICLE 8: INTELLECTUAL PROPERTY
The intellectual property rights attached to the Products are and remain the exclusive property of Lovinsgtone.
All rights of exploitation are exclusively reserved to him. Under these conditions, no one is authorized to reproduce,
Exploit, disseminate or use in any way whatsoever, even partially, the intellectual property rights without
The prior written agreement of Lovinsgtone. The trademarks and logos of Lovinsgtone are registered trademarks.
Any reproduction is, therefore, an infringement.
ARTICLE 9: GENERAL PROVISIONS
Article 9.1: PERSONAL DATA
The Client is informed that, in accordance with Article 32 of the Data Protection Act of 6 January 1978, the information
They communicate on the Site or any other document used by Lovingstone (hereinafter the "Data") are
Necessary to respond to their requests, in particular by offering them the opportunity to register and receive
"Newsletter", and are intended for Lovingstone, responsible for processing, for administrative
These Data may also be used to keep the Client informed of any event, action or publication
Proposed by Lovingstone and likely to arouse the interest of the Customer, with the agreement of the latter.
The Data may also be communicated for the aforementioned purposes to the partners of the
Lovingstone. As well as to its subcontractors and service providers, to the extent necessary for the performance of the tasks
Are entrusted to them.
Article 9.2: FORCE MAJEURE
Neither party will have breached its contractual obligations, to the extent that their performance is delayed, hindered
Or prevented by a fortuitous event of force majeure.
Will be considered as a case of force majeure any fact or irresistible circumstance, external to the parties, unpredictable,
Inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts
Article 9.3: APPLICABLE LAW - ASSIGNMENT OF JURISDICTION
These general conditions of sale are subject to French law, both for the substantive rules and for the
Rules of form.
In the event of a dispute or complaint, the Customer will address Lovingstone as a matter of priority in order to obtain an amicable solution.
This search for an amicable solution does not interrupt the time to take legal action.
ANNEX I: MODEL OF RETRACTATION FORM
(Please complete and return this form only if you wish to withdraw from the contract)
- For the attention of [the professional inserts here his / her name, geographical address and, where available, his / her fax number and e-mail address]:
- I / We (*) hereby notify (*) that you have withdrawn from the contract for the sale of the property (*) / for the service (*) below
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only if notified)